CloudService Support
Get help with billing, API access, Web Chat, Studio, or client configuration.
Before opening a ticket
- Copy the request ID from an API error when available.
- Include the model ID, client name, and approximate time of the issue.
- Never paste a full API key, wallet secret, or recovery phrase.
Response targets
We aim to send a first response within 1 business day. Payment reconciliation can take up to 3 business days. These are non-guaranteed response targets, not guaranteed resolution times. Business days are Monday–Friday, excluding public holidays observed by the support team, measured in India Standard Time (IST, UTC+05:30).
For a possible service outage, check the live status and incident history before opening a ticket.
Contact support
Use the secure support form for account, payment, and technical questions.
Payment issues
Read the Billing & credits guide first. If you still need help, include your CloudService order ID and the status shown. Do not include a private return link, full API key, or wallet credentials.